Replicate configurations to a secondary server and switch over automatically when the primary server fails.
Automate confirmation calls so customers can confirm, cancel, or reschedule by phone without staff intervention.
Adapt FreePBX for hotels with deep PMS integration, covering check-in, wake-ups, call posting, voicemail, and room status.
Attribute call costs to trunks, users, or groups using rate decks, breaking down charges by department or peak time.
Change the outbound Caller ID on the fly using a feature code, either for the next call or persistently.
Generate advanced call reporting with graphical views, scheduling, and detailed insights for improved analysis.
Control extension-level access with granular permissions to outbound routes, feature codes, groups, and queues.
Integrate third-party CRMs, enabling call data, recordings, popups, and click-to-call with native or API support.
Provision phones easily with customisable user templates, reducing configuration time and ongoing management.
Strengthen logins with one-time passwords delivered by email, SMS, or authenticator app.
Cap how often a number can be dialled within a set period, blocking further attempts with a recorded message.
Empower users to make calls and access extension features through a visual, user-friendly interface on their mobile device.
Lock outbound routes behind PINs assigned to extensions, with reports filtered by date, duration, PIN, or DDI.
Operate a hotel from the PBX dashboard, handling check-in/out, wake-ups, mini-bar charges, and housekeeping status.
Compile custom queue and agent report templates, schedule them to run automatically, and email the results.
Escalate calls dynamically based on hold time, route caller and agent independently after hangup, and add virtual queue logic.
Display real-time queue and agent statistics on a shared screen for managers and agents to see.
Trust Azure, Okta, or Google for logins so users access the PBX with the same enterprise identity they use elsewhere.
View recorded calls directly in the browser or download and listen with flexible options to auto archive and delete.
Document call recordings and voicemails as searchable text, with AI-driven sentiment analysis and call summaries.
Unify the user experience with audio calling and chat, from any device, wherever you are.
Alert individuals or groups of new voicemails, with the option to claim responsibility and send notifications.
Centralise management for administrators to review settings and access all stored messages from a single report.
Embed a callback box on your website so visitors enter their number and the PBX rings them straight back.